Privacy Policy 

1. Introduction

VDX Rehab is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you engage with our exercise physiology services, website, or communicate with us.

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2. What Information We Collect

We may collect the following types of personal information:

Personal Identification Information

• Full name

• Date of birth

• Address

• Phone number

• Email address

Health & Medical Information

• Medical history

• Injury history

• GP or specialist details

• NDIS or insurance details (if applicable)

• Exercise assessments and progress notes

Payment Information

• Billing details

• Payment history

Website Data

• IP address

• Cookies

• Website usage data

Health information is classified as sensitive information under Australian law and is handled with strict confidentiality.

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3. How We Collect Information

We collect information through:

• Initial assessments and client intake forms

• Online booking forms

• Email or phone communication

• Website contact forms

• Referral letters from medical professionals

We will only collect information that is reasonably necessary to provide our services.

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4. Why We Collect Your Information

We collect and use your information to:

• Provide exercise physiology and rehabilitation services

• Develop treatment plans

• Communicate with your GP or specialist (with consent)

• Process payments

• Meet legal and professional obligations

• Improve our services

We will not use your personal information for marketing without your consent.

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5. Disclosure of Information

We may disclose your information to:

• Your nominated GP or healthcare providers

• Medicare or private health insurers

• NDIS (if applicable)

• Legal or regulatory authorities when required by law

We will never sell your personal information.

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6. Data Security

VDX Rehab takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure digital record systems

• Password-protected devices

• Secure storage of physical files

• Restricted access to sensitive information

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7. Access & Correction

You have the right to:

• Request access to your personal information

• Request corrections if information is inaccurate

To make a request, please contact us using the details below.

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8. Website Cookies

Our website may use cookies to enhance user experience and analyse website traffic. You can disable cookies via your browser settings.

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9. Complaints

If you believe we have breached your privacy rights, you may contact us directly. If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner

Website: https://www.oaic.gov.au
Phone: 1300 363 992

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10. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

VDX Rehab
Email: Admin@vdxrehab.com